Last updated: July 31, 2026
Effective: July 31, 2026
Applies to: All U.S. customers
It is expected that the customer is aware of and agrees to the following Terms & Conditions at the time of appointment booking, parts purchase, or website use. If you have any questions or concerns, please contact us for clarification before booking an appointment or placing an order.
Please read Section 25 carefully
Section 25 contains a binding arbitration agreement and a class action waiver that affect how disputes between you and Ramblin' Man are resolved. You may opt out of arbitration within 30 days of first accepting these Terms by following the instructions in that section. Nothing in these Terms waives any right you cannot legally waive under the laws of your state.
1.Acceptance of These Terms
These Terms & Conditions ("Terms") form a legal agreement between you and Ramblin' Man, Inc. ("Ramblin' Man," "we," "us," or "our"). They apply when you visit or use ramblinmanrv.com and our related sites and tools ("Site"), request or receive mobile RV service, purchase parts or upgrades, submit a form, or otherwise interact with us.
By using the Site, booking an appointment, sending us a message, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, please do not use the Site or our services.
If you are agreeing on behalf of a company, trust, club, campground, dealership, or other organization, you represent that you have authority to bind that organization.
2.Definitions
- "Ramblin' Man," "us," "we," "our": Ramblin' Man, Inc., its employees, authorized technicians, and authorized franchisees performing services under the Ramblin' Man name.
- "Owner," "Customer," "you": The person or people hiring Ramblin' Man to perform work on a recreational vehicle, purchasing parts, or using the Site.
- "Policy Provider," "Provider," "Company": The entity responsible for paying valid warranty claims. This may be a dealer, manufacturer, or extended warranty service company.
- "RV," "Unit": The towable recreational vehicle, trailer, fifth wheel, or other equipment presented for service.
- "Services": Mobile inspection, maintenance, repair, upgrade, and installation work performed by Ramblin' Man.
- "Parts": Components, kits, accessories, and upgrades sold by Ramblin' Man, whether shipped to you or installed at an event or on site.
- "Special Order": Any part that is not held in normal stock and is ordered, built, coated, or configured specifically for your Unit.
3.Who We Are & How to Reach Us
Ramblin' Man, Inc. is a veteran-owned mobile RV service company specializing in trailer brakes and suspension. We travel to customers throughout the contiguous 48 states and serve rallies, RV shows, campgrounds, and private locations.
4.Eligibility & Website Accounts
You must be at least 18 years old and able to form a binding contract to book service, place an order, or submit a form. The Site is intended for users located in the United States.
Some areas of the Site — including the Technician Portal and franchise application area — are restricted. Accounts for those areas are created and assigned by Ramblin' Man; there is no public self-registration. You are responsible for keeping your credentials confidential, for all activity under your account, and for notifying us immediately at info@ramblinmanrv.com if you suspect unauthorized use. We may suspend or terminate access at any time for suspected misuse, security risk, or violation of these Terms.
5.Scheduling & Service Appointments
- All appointments are booked only after completion of our online service request form, or after the required information has been shared by email or phone between Ramblin' Man and the customer or Provider.
- Appointment requests are not confirmed until we send written confirmation of the date, time window, and location. Requesting an appointment does not reserve it.
- For a scheduled installation, payment in full for all Parts is due no later than 45 calendar days before the scheduled installation date. If an installation is scheduled fewer than 45 days in advance, payment for all Parts is due when the installation is scheduled. Alternative arrangements must be agreed to by us in writing (see Section 15 regarding manufacturer, dealer, or extended warranty billing). Payment for labor is not due until completion of service.
- If a service visit is related to quoting future significant work, that significant work will not be charged at the initial appointment.
- We schedule around travel routes, rally calendars, weather, and safety. Arrival windows are estimates. We will make reasonable efforts to notify you promptly of delays or reschedules, and we are not liable for consequential losses caused by scheduling changes.
- Customer cancellations or reschedules should be made as early as possible. Cancellations made with less than 48 hours' notice may incur the travel fee and any non-recoverable Special Order costs already committed on your behalf.
6.Estimates, Authorization & Additional Work
Estimates are based on the information you provide and on conditions visible before disassembly. Actual parts, labor time, and cost may differ once components are removed and inspected. Unless we state otherwise in writing, estimates are valid for 30 calendar days from the date issued.
- We will not perform additional chargeable work beyond an approved estimate without your authorization. Authorization may be given in writing, by text, by email, or verbally on site, and we may document verbal authorization in the work record.
- If we discover a condition that makes the Unit unsafe to tow, we will tell you and give you options. You decide whether to authorize repair.
- If you decline recommended work, we may require you to acknowledge the declined item on the service record. Declining recommended safety work voids any related labor warranty on affected systems.
- Diagnostic time, service call fees, and disassembly labor are chargeable even if you decline the repair or if the failure is later determined not to be covered by a Provider.
7.Site Readiness & Customer Responsibilities
The customer, or a person designated by the customer, must be present at the RV at the start of the service appointment. You are responsible for the following:
- Slides over wheels must be brought in, and no items may be leaning against or attached to the trailer.
- Access to the leveling system must be unlocked, and power or batteries must be available if required for the work.
- The area around the RV must be clear, level enough, and safe for the RV or trailer to be raised and lowered without damage.
- You must have the right to authorize work at that location and to permit our vehicles, jacks, and equipment on the site. You are responsible for obtaining any campground, park, HOA, or property-owner permission required for mobile service, and for any location rules or fees.
- Pets must be secured, and children must be kept clear of the work area.
- Personal belongings should be removed from work areas. We are not responsible for personal property left in or around work zones.
Site safety is determined solely by the Ramblin' Man technician performing the work. If that technician determines that the site is unsafe—including because ground conditions do not permit safe lifting, weather creates a hazard, required access is unavailable, or for any other safety concern—no work will be performed or completed at that site. We may decline, pause, or reschedule service and charge the applicable travel fee.
8.Travel Fees & Gone on Arrival
- Travel fees may apply to each visit to the customer. Our travel call fee includes trips over 50 miles from our current location. This fee may be waived for a return visit to complete a prior service, at our discretion.
- Gone on Arrival (GOA) fee: We establish a time and location for service at the time of booking. If the customer is not at the site within 15 minutes of the planned appointment, a charge equal to 50% of one hour of service, plus the service call fee, will be applied to the customer's account and must be paid before rebooking. Currently, this amounts to a minimum of $150.
- Fees, rates, and mileage thresholds are subject to change. The rates in effect at the time your appointment is confirmed apply to that appointment.
9.Pricing, Payment & Taxes
- Payment is due upon completion of service unless we have agreed otherwise in writing, or unless the balance is being billed to a Provider under Section 15.
- We accept the payment methods shown at checkout or on your invoice. Online card payments are processed by a PCI-compliant third-party payment processor. We do not store full card numbers or security codes.
- All prices are in U.S. dollars. Applicable state and local sales, use, and excise taxes are added where required, based on the service or delivery location.
- Shipping, freight, handling, and hazardous-material charges may be quoted or confirmed separately from the item price.
- We make every effort to display accurate pricing, but typographical, catalog, and system errors can occur. If an item's correct price is higher than the price shown, we will contact you before charging you and you may cancel that item at no cost. Displayed prices are not an offer to sell at a price we did not intend.
- Balances unpaid after 30 days may accrue interest at 1.5% per month, or the maximum rate permitted by applicable state law, whichever is less, together with reasonable collection costs permitted by law.
- If you initiate a chargeback for services performed or parts delivered, you agree to first contact us so we can attempt to resolve the issue.
- For a scheduled installation, payment in full for all Parts is due no later than 45 calendar days before the scheduled installation date. If an installation is scheduled fewer than 45 days in advance, payment for all Parts is due when the installation is scheduled. Parts payment is applied to that order and remains subject to the Special Order rules in Sections 10 and 12.
10.Parts & Upgrades Orders
- Your order is an offer to buy. A confirmation email acknowledges receipt but does not constitute acceptance. Acceptance occurs when we charge your payment method and confirm fulfillment. We may limit quantities, decline an order, or cancel an order that we believe is fraudulent, mispriced, or unfit for the Unit described.
- Product photographs, drawings, and descriptions are provided for identification. Finishes, hardware, and packaging may vary by production run.
- All Special Order part costs are non-refundable and non-cancellable once the order has been placed with the supplier, except where the item arrives damaged, defective, or materially different from what was ordered.
- Certain applications require review before purchase — including specialty axles, higher-capacity applications, and configurations outside our published ranges. Customer-facing individual axle capacity references are limited to applications up to 8,000 lb per axle; higher-capacity applications must be submitted for special-order review by contacting us.
- You are responsible for providing accurate Unit information and, where requested, legible photographs of axle tags, hubs, or existing components. Orders based on inaccurate information you supply are your responsibility, and return of an incorrect-fit part is handled under Section 12.
- Installation of parts you purchase elsewhere is subject to Section 14 (no labor warranty on customer-supplied parts).
11.Shipping, Delivery & Event Installation
Ship to Me
- Shipping estimates are not guarantees. Carrier delays, weather, and supplier backorders can affect timing.
- Title and risk of loss pass to you upon delivery to the carrier, unless a different rule is required by your state's law. Please inspect all shipments on arrival and note visible damage on the carrier's paperwork before signing.
- Report shipping damage, shortages, or wrong items within five (5) days of delivery so we can pursue a carrier claim. Keep all packaging until the claim is resolved.
- We ship to addresses in the contiguous 48 states. Some freight, oversized, or hazardous items carry additional charges or delivery restrictions.
- You are responsible for providing a deliverable address. Refused or undeliverable shipments may incur return freight and restocking charges.
Install at Event
- Event installation reserves parts and a labor window at a scheduled rally, show, or service stop. Event dates, locations, and available slots may change for reasons outside our control, including venue changes, weather, and travel disruption.
- If an event is cancelled or we cannot attend, we will work with you to reschedule installation, arrange shipment of the parts, or refund labor amounts that have not been performed. Special Order part costs remain subject to Section 10.
- You must arrive within your assigned window with the Unit ready for service as described in Section 7. Missed event windows are subject to the GOA rules in Section 8.
12.Cancellations, Returns & Refunds
- Unopened stock parts: May be returned within 30 days of delivery, in original packaging and resalable condition, with a return authorization from us. A restocking fee of up to 20% and return shipping may apply. Restocking fees are waived where prohibited by your state's law.
- Installed parts: Once a part has been installed, it is no longer returnable and is covered only by the applicable manufacturer warranty described in Section 14.
- Special Orders: Non-refundable and non-cancellable, as described in Section 10.
- Damaged, defective, or incorrect items: Contact us promptly. We will repair, replace, refund, or arrange a warranty claim at no restocking cost to you.
- Return authorization: Request one by emailing info@ramblinmanrv.com with your order number and reason. Returns received without authorization may be refused.
- Refund method and timing: Approved refunds are issued to the original payment method. Please allow one billing cycle for the credit to appear.
- Labor: Labor already performed is not refundable, but labor that has not been performed is refundable in full.
This policy is in addition to, and does not limit, any non-waivable refund or cancellation right provided by the law of your state.
13.Your Right to Cancel Home Solicitation Sales
Three-day right to cancel. Under the Federal Trade Commission's Cooling-Off Rule (16 C.F.R. Part 429) and the home solicitation sales laws of most states, if you agree to a sale of goods or services of $25 or more at your home, campsite, RV site, or another location that is not our permanent place of business, you generally have the right to cancel that sale until midnight of the third business day after the date of the transaction (longer in some states, and longer for certain buyers such as senior citizens in states that provide additional time).
To cancel, notify us in writing at info@ramblinmanrv.com or by mail using the cancellation notice we provide with your on-site paperwork, postmarked or sent before midnight of the third business day. If you cancel, we will return any payments made within the time required by your state's law and cancel any related security interest, and you must make any delivered goods available to us in substantially the same condition.
Some transactions are exempt from this rule under federal and state law, including certain sales made entirely by mail, telephone, or online without a personal solicitation at your location, and certain emergency repairs you request in writing. Your state may provide greater rights, and those rights control.
Where a state requires a specific written cancellation notice, that notice is provided with your on-site service paperwork and its terms control over this summary.
14.Part & Labor Warranties
- Part warranties are provided by the manufacturer or supplier of the part, under that manufacturer's terms, and are not extended, enlarged, or assumed by Ramblin' Man. We will assist you in filing a manufacturer warranty claim.
- Labor is warranted for 90 days from the date of service. If a covered workmanship issue arises within that period, contact us and we will correct our work.
Exclusions to the labor warranty
- Substitution of provider: If you believe a situation warrants a return visit within 90 days and we are not able to provide service, please contact us to discuss having an alternate service provider remedy our original service only. That provider must be agreed upon by both parties in advance. Work performed by another provider without our prior agreement is not covered.
- Customer-supplied parts: No labor warranty is provided for customer-supplied parts, because we have no control over the sourcing or handling of those parts prior to installation. This includes failure of the part upon or after installation. All labor time and fees are due regardless of part performance.
- Damage from accident, collision, overloading, exceeding rated axle or tire capacity, improper towing, off-road or curb impact, corrosion, road hazards, abuse, neglect, or lack of required maintenance.
- Work altered, adjusted, or serviced by someone else after our visit.
- Pre-existing conditions, unrelated components, and conditions you declined to have repaired.
- Normal wear items, including friction material, seals, bearings, and fluids, beyond the manufacturer's stated coverage.
Our maximum obligation under the labor warranty is to re-perform the affected labor or, at our option, to refund the labor charge for that item. Travel and service call fees for warranty return visits may be waived at our discretion but are not guaranteed.
15.Manufacturer, Dealer & Extended Warranty Billing
We strive to assist customers in resolving their RV repair needs with as little financial burden as possible. When financially possible, we will bill the Provider for covered amounts. We reserve the right to bill the customer for 100% of the invoiced amount for repairs, and not bill the Provider. In such a case we will provide the customer with all the normal information needed to seek reimbursement for their repair. Reimbursement is not guaranteed by Ramblin' Man, Inc.
If Ramblin' Man will be billing the Provider, the customer must contact the Provider before contacting Ramblin' Man in order to:
- Verify the service process and obtain pre-authorization if needed;
- Determine or verify the deductible;
- Determine if diagnosis is covered (we will assume it is not if this is not determined); and
- Understand the exclusions to their coverage. Knowing this can save a lot of time and effort for both parties.
The customer must provide to Ramblin' Man all information requested on the Service Request form on this Site. Photos of requested information from contracts or stickers are not sufficient.
In all cases, the customer is responsible for the entire invoiced amount. Warranties often will not cover service call fees, diagnosis time, part shipping, and tax. If we are billing the Provider for covered services, the customer will pay the following amounts at the time of service unless such fees are covered by the Provider:
- Service call fee;
- Labor to diagnose (if not covered); and
- Deductible.
If a Provider denies, reduces, or delays payment for any reason, the unpaid balance becomes immediately due from the customer.
16.Vehicle Information & Fitment
Correct fitment depends on accurate information about your Unit. You are responsible for the accuracy of the year, manufacturer, model, model number or floorplan, axle count, axle capacity, brake type, and any photographs you provide.
- If you choose to provide a VIN, it is collected as reference information only. You remain responsible for entering and confirming the applicable vehicle and axle details.
- We do not use a VIN to populate, verify, or select vehicle information for you.
- If information you supply results in an incorrect part, return handling follows Section 12 and Special Order rules may apply.
17.Safety, Inspection Findings & Assumption of Risk
Recreational vehicle brakes and suspension are safety-critical systems. Our inspections and recommendations reflect conditions observed at the time of service and are not a guarantee of the future condition or roadworthiness of any component or of the Unit as a whole.
- You remain responsible for operating and towing your Unit safely, for observing manufacturer weight ratings and torque specifications, for re-torquing lug nuts as instructed, and for complying with all applicable traffic, licensing, and equipment laws.
- Where we provide re-torque, break-in, bedding, adjustment, or maintenance instructions, following them is a condition of the labor warranty.
- You must keep bystanders, pets, and children clear of the work area during service. Access to the work area is at your own risk.
- We do not certify or inspect the overall roadworthiness of your Unit and do not provide DOT inspections unless specifically stated in writing.
18.Website Use, Content & Intellectual Property
The Site, including its text, layout, graphics, photographs, product data, guides, and software, is owned by Ramblin' Man or its licensors and is protected by copyright, trademark, and other laws. The Ramblin' Man name and logo are our trademarks. Third-party brand names and product marks are the property of their respective owners and are used for identification only.
You may view, download, and print Site content for your own non-commercial use in connection with your Unit. You may not:
- Copy, scrape, mirror, resell, or republish Site content or product data;
- Use automated tools to access the Site in a way that burdens our systems;
- Attempt to gain unauthorized access to any portal, account, database, or server;
- Interfere with security features, upload malicious code, or misrepresent your identity;
- Use the Site for unlawful, harassing, defamatory, infringing, or fraudulent purposes.
Content you submit. When you send a message, upload photos of axle tags or components, post a review, or otherwise provide content, you grant us a non-exclusive, royalty-free, worldwide license to use that content to provide services, respond to you, maintain records, and — for non-personal material such as equipment photos — to improve documentation and support. You represent that you have the right to provide the content. Do not send confidential information you do not want us to have, and do not include sensitive personal information such as Social Security numbers in message forms.
19.Franchise Information Is Not an Offer
Any franchise information, application, or communication available through this Site is for informational purposes only and does not constitute an offer to sell, or the solicitation of an offer to buy, a franchise. An offer can be made only after delivery of a Franchise Disclosure Document in compliance with the FTC Franchise Rule (16 C.F.R. Part 436) and applicable state franchise laws, including any required registration, filing, or exemption. Complete franchise disclaimers appear in the franchise application itself.
20.Electronic Communications, Email & Text Messages
Electronic records and signatures. You consent to receive communications, agreements, disclosures, invoices, and notices from us electronically, and you agree that electronic signatures, acceptances, and records satisfy any legal requirement that such communications be in writing, consistent with the federal E-SIGN Act and applicable state law. You may withdraw this consent for future communications by contacting us, though doing so may prevent us from providing certain services.
Terms agreement checkbox. When you check the box confirming that you have read and agree to these Terms before sending a message or submitting a form, that action is your electronic signature and creates a binding acceptance of these Terms and our Privacy Policy.
Text messages. If you opt in to text messaging, you consent to receive service and account text messages from Ramblin' Man at the mobile number you provide, which may be sent using an automated system. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Carriers are not liable for delayed or undelivered messages.
Email. We send transactional email related to your appointments, orders, and requests. Marketing email is sent only with your permission and every marketing message includes an unsubscribe link, consistent with the CAN-SPAM Act.
21.Third-Party Services & Links
The Site relies on third-party services, including payment processing, mapping and routing, email delivery, hosting, and analytics. It may also link to third-party websites, manuals, and manufacturer resources. We do not control those services or sites, do not endorse their content, and are not responsible for their availability, accuracy, terms, or privacy practices. Your use of a third-party service is governed by that provider's terms.
22.Disclaimer of Warranties
Except for the express labor warranty in Section 14 and any written warranty we specifically provide, the Site, its content, and our services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free, that data such as tech locations, event schedules, or availability will be accurate or current, or that content on the Site constitutes professional advice for your specific Unit.
State law note. Some states, including many that limit disclaimers of implied warranties in consumer transactions, do not allow the exclusion of implied warranties or of certain warranty periods. In those states, the exclusions above apply only to the extent permitted, and any implied warranty is limited in duration to the shortest period allowed by that state's law. This section does not affect rights you have under the federal Magnuson-Moss Warranty Act or your state's consumer protection statutes.
23.Limitation of Liability
To the fullest extent permitted by law, Ramblin' Man and its owners, employees, technicians, and franchisees will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost income, lost use of the Unit, campground or reservation costs, towing costs, lodging, travel interruption, or loss of data, arising out of or relating to the Site, our services, or these Terms, even if we were advised of the possibility of such damages.
To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to a particular service visit or order will not exceed the greater of (a) the amount you paid to us for that service visit or order, or (b) $500.
State law note. Some states do not allow the exclusion or limitation of incidental or consequential damages, or the limitation of liability for personal injury, gross negligence, fraud, willful misconduct, or violations of consumer protection statutes. In those states, the limitations above apply only to the extent permitted by law, and nothing in these Terms limits any liability that cannot lawfully be limited. New Jersey residents: no provision of these Terms is intended to waive any right, remedy, claim, or defense available to you under New Jersey law, and any provision that is unenforceable under New Jersey law does not apply to you.
24.Indemnification
You agree to indemnify and hold harmless Ramblin' Man from third-party claims, damages, and reasonable costs arising out of your misuse of the Site, your violation of these Terms or of law, your provision of inaccurate Unit information, work performed on a Unit you did not have authority to authorize, or your failure to obtain required site permission. This section does not apply to claims arising from our own negligence or misconduct, and does not apply where prohibited by applicable state law.
25.Dispute Resolution & Arbitration
25.1 Talk to us first
Most concerns can be resolved quickly. Before starting a formal proceeding, you agree to send a written description of the dispute and the relief you seek to info@ramblinmanrv.com, and to allow 30 days for us to work it out with you. We will do the same before bringing a claim against you.
25.2 Binding arbitration
If we cannot resolve a dispute informally, you and Ramblin' Man agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, our services, or parts sold by us will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator may award any relief a court could award to you individually, including statutory damages and attorney's fees where authorized by law.
Arbitration will take place in the county where you reside, or at another mutually agreed location, or by telephone or video at your election. We will pay filing and administrative fees to the extent required by the AAA Consumer Rules, and we will not seek our attorney's fees from you unless the arbitrator finds your claim frivolous.
25.3 Exceptions
- Either party may bring an individual claim in small claims court if it qualifies.
- Either party may seek injunctive relief in court for infringement or misuse of intellectual property or unauthorized system access.
- Nothing in this section prevents you from reporting a concern to a government agency, or prevents a state attorney general or other public officer from bringing an action.
25.4 Class action waiver
Claims must be brought in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding, and the arbitrator may not consolidate claims without the consent of all parties. If this class action waiver is found unenforceable as to a particular claim or as to a request for public injunctive relief, that claim or request will proceed in court and the remaining claims will proceed in arbitration.
25.5 Your right to opt out
You may opt out of Section 25.2 and 25.4. Send written notice within 30 days of first accepting these Terms to info@ramblinmanrv.com with the subject line "Arbitration Opt-Out," including your name, the email or phone number associated with your account or order, and a statement that you opt out of arbitration. Opting out has no effect on your account, pricing, warranty, or service, and does not affect any other part of these Terms.
25.6 Time to bring a claim
Unless a longer period is required by the law of your state, any claim must be brought within one (1) year after it arises. Where your state prohibits shortening the statutory limitations period, the period provided by your state's law applies.
26.Governing Law & Venue
The Federal Arbitration Act and federal law govern Section 25. Otherwise, these Terms and any dispute are governed by the laws of the state in which the services were performed or, for parts shipped without on-site service, the state of your billing address, without regard to conflict-of-law principles. Nothing in these Terms deprives you of the protection of the mandatory consumer protection laws of the state in which you reside. If arbitration does not apply to a dispute, it will be brought in a state or federal court located in the state described above.
27.State-Specific Consumer Notices
These notices apply to customers and transactions in the contiguous United States (the lower 48 states and the District of Columbia). They do not apply to Alaska or Hawaii. The notices below are provided in addition to your other rights.
- Contiguous United States: Nothing in these Terms limits any non-waivable right, remedy, or protection under the consumer protection, deceptive trade practices, home solicitation, motor vehicle repair, or lien statutes applicable to your transaction. Where an applicable state statute requires a specific written estimate, authorization, invoice, parts-return offer, or cancellation notice, we provide it and its terms control over any conflicting provision here.
- Repair authorization and parts return: In states that require it, you may request a written estimate before work begins, must authorize charges that exceed an approved estimate, and may request the return of replaced parts at the time you authorize the repair, except for parts that must be returned to a manufacturer or supplier under warranty or core exchange, or that are subject to environmental disposal requirements.
- California: Under California Civil Code §1789.3, users of this Site are entitled to this notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. California residents may also have rights under the Song-Beverly Consumer Warranty Act and the Automotive Repair Act, which are not waived by these Terms.
- New Jersey: As stated in Section 23, no provision of these Terms is intended to waive rights available to you under New Jersey law, including the Truth-in-Consumer Contract, Warranty and Notice Act.
- New York: Consumer rights under New York General Business Law, including motor vehicle repair rules where applicable, are not waived by these Terms.
- Connecticut, Massachusetts, Rhode Island, and similar states: Home solicitation sales carry the cancellation rights described in Section 13, on the timeline required by your state.
- Senior citizens and service members: Several states extend cancellation periods or add protections for senior citizens, active-duty service members, and their dependents. Those extended rights apply where the state provides them.
28.Force Majeure
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, road closures, fire, flood, epidemic, labor disruption, supplier or carrier failure, utility or network outage, vehicle breakdown, government action, or venue cancellation. We will make reasonable efforts to reschedule affected work.
29.General Provisions
- Entire agreement: These Terms, our Privacy Policy, and any written estimate, invoice, or service agreement you sign form the entire agreement between us regarding their subject matter.
- Order of precedence: If a signed service agreement or state-mandated notice conflicts with these Terms, that document controls for that transaction.
- Severability: If a provision is found unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect.
- No waiver: Our failure to enforce a provision is not a waiver of it.
- Assignment: You may not assign these Terms without our consent. We may assign them to an affiliate or successor in connection with a merger, acquisition, or sale of assets.
- No third-party beneficiaries: Except for our owners, employees, technicians, and franchisees under Sections 22–24, these Terms create no third-party rights.
- Headings: Headings are for convenience only.
30.Changes to These Terms
We may update these Terms to reflect changes in our services, technology, or the law. The "Last updated" date at the top shows when the current version took effect. Material changes will be posted on this page, and where required by law we will provide additional notice. The version in effect at the time of your booking, order, or message governs that transaction. Continued use of the Site after an update constitutes acceptance of the updated Terms.
31.Accessibility
We work to keep this Site usable for everyone. If you encounter a barrier or need information in another format, contact us at info@ramblinmanrv.com or (800) 991-9359 and we will provide the information you need through an alternative method.
32.Contact Us
Questions about these Terms, a service visit, an order, or a warranty claim:
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